Terms & Conditions

1. General terms and account requirements

Wild Card City Casino provides online casino services subject to these Terms & Conditions and any additional rules displayed on the website. Game-specific rules, promotion terms, payment information and other notices may form part of these terms. If there is a conflict between a specific game or promotion rule and these general terms, the specific rule will apply to the relevant activity.

You must be at least 18 years old to use an online gambling service. You are responsible for checking that online gambling is legal for you in the place where you are located. You must not access or use the website from a jurisdiction where gambling services are prohibited or restricted. Wild Card City Casino may limit or refuse access where required by law, regulation or internal controls.

When registering, you must provide information that is accurate, complete and current. You must update your details if they change. An account is intended for one person and must not be transferred, sold, shared or used by another person. You are responsible for keeping your login information confidential and for all activity carried out through your account, unless the activity resulted from a security failure that you reported promptly.

• You must not create or operate an account on behalf of another person.
• You must not open multiple accounts unless expressly permitted by the website.
• You must not use false, misleading or stolen information.
• You must not allow a person under 18 to access your account or play any game.
• You must notify the website promptly if you suspect unauthorised access or unusual account activity.

Identity, age and security checks may be carried out before or after an account is opened. You may be asked to provide documents or information needed to verify your identity, location, payment method or source of funds. Access to some services may be restricted while checks are in progress. If requested information is not supplied, or cannot be verified, an account may be suspended or closed in accordance with applicable requirements.

2. Deposits, withdrawals and gameplay

You may only use a payment method that belongs to you or that you are authorised to use. Payment instructions and available methods may change from time to time. You are responsible for checking the details shown at the time of a transaction and for any fees charged by your bank, card provider or payment service. Wild Card City Casino does not ask you to use a payment method in breach of its provider's rules.

Deposits must be made for the purpose of using the available gambling services. You should only deposit money that you can afford to lose. A deposit does not guarantee a win, a particular return or continued access to a game. Wagers are accepted only when confirmed through the website, and a transaction or game result may be reviewed where there is a technical, security, payment or compliance concern.

Withdrawal requests are subject to account verification, applicable payment rules and any relevant game or promotion conditions. Funds may be returned using an approved method and may be subject to reasonable checks before release. You should review the withdrawal information shown in your account and ensure that your payment details are correct. No specific processing time or payment outcome is guaranteed by these general terms.

You must not use the website for money laundering, fraud, tax evasion, unlawful transactions or any other improper purpose. You must not use a payment method that is funded by someone else without permission. Where a transaction appears suspicious, unlawful or inconsistent with the information provided, access may be restricted and relevant information may be handled or disclosed as permitted or required by law.

Games are intended for entertainment. Results are determined by the game rules and the relevant technical systems. You accept the risks of internet connections, device failures, software faults and interruptions. If a game is affected by a material technical error, the result or transaction may be reviewed and corrected in a fair and reasonable manner. Nothing in these terms guarantees uninterrupted access to the website.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are available only under their individual terms. These may include eligibility requirements, time limits, wagering conditions, game restrictions, maximum values, account limits or withdrawal rules. You should read the full offer terms before accepting a promotion. If a promotion is used in a way that is fraudulent, abusive or inconsistent with its purpose, the offer may be cancelled and related activity may be reviewed.

3. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and avoid gambling with money needed for rent, bills, food or other important expenses. Take regular breaks, do not chase losses and do not gamble when affected by alcohol, drugs, stress or strong emotion.

Tools or controls may be available to help you manage your play, such as deposit limits, time reminders, account breaks or self-exclusion. Availability and operation may depend on the service and applicable requirements. You may contact the website through the available support channels to ask about responsible gambling options. A request to close or restrict an account should be made before further play, and you must not attempt to avoid a restriction by opening another account.

If gambling is causing concern for you or someone close to you, stop playing and seek help from an appropriate Australian gambling support service or qualified professional. The website cannot guarantee that every account restriction will prevent access through every device, service or gambling provider, so personal support and practical financial safeguards are also important.

Personal information is handled in accordance with the website's Privacy Policy. Information may be collected and used to provide services, process transactions, verify accounts, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should review the Privacy Policy for information about data handling, storage, disclosure and your available privacy rights.

You must use the website lawfully and respectfully. You must not interfere with its operation, introduce malicious code, attempt to bypass security, use automated tools without permission, exploit a software weakness or copy website content for an unauthorised purpose. You must not post or transmit material that is unlawful, threatening, deceptive, discriminatory or harmful to other users.

4. Suspension, liability and changes to these terms

An account may be suspended, restricted or closed where there is a suspected breach of these terms, a security or fraud concern, a verification issue, a responsible gambling request, a legal requirement or another legitimate operational reason. Where appropriate, you may be given an opportunity to provide information or correct an issue. Closing an account does not remove obligations that arose before closure, including obligations relating to lawful payments, disputes, confidentiality or misuse of the website.

You are responsible for the equipment, software, internet connection and security measures used to access the website. To the extent permitted by law, Wild Card City Casino is not responsible for losses caused by events outside its reasonable control, including telecommunications failures, internet outages, device problems, malicious attacks, power failures or disruptions to payment services. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian consumer law.

Website content is provided for general information and may be changed, corrected or removed without notice. Wild Card City Casino does not guarantee that every page, game, feature or offer will always be available or error-free. Intellectual property in the website, its design, text, graphics, software and branding belongs to the relevant owner or is used with permission. You may use the website only for personal, lawful purposes and must not reproduce or commercially exploit its content without permission.

These terms may be updated from time to time to reflect changes to the website, services, legal requirements or operational practices. The current version will be made available on this page, and the updated date may be shown where relevant. You should check the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. Any dispute should first be raised through the website's available support process so it can be reviewed fairly and in accordance with applicable law.

These Terms & Conditions are intended to be read with any applicable privacy, responsible gambling, game and promotion information published on the website. By using Wild Card City Casino, you confirm that you have read these documents, understand the risks of online gambling and agree to comply with the rules that apply to your use of the service.