Betting Rules

1. General betting conditions

By accessing Wild Card City Casino and placing a bet, you confirm that you have read and understood these Betting Rules, the applicable Terms and Conditions, and any additional rules shown for the product or market selected. If you do not agree with these rules, you should not place a bet. These rules apply together with any specific terms displayed on the relevant betting, casino or game screen.

You must use the service only where online gambling is lawful for you. You are responsible for checking the laws that apply in your state or territory and for complying with any restrictions that apply to your location. Access may not be available in every area. Wild Card City Casino may use location, identity or account checks where required by law, internal procedures or the rules of a particular product.

The service is intended for adults only. You must meet the minimum legal age that applies to online gambling in your location, and you must provide accurate information if age or identity checks are requested. You must not allow another person to use your account, and you must not place bets on behalf of someone else. You are responsible for keeping your login information private and for notifying the operator if you believe your account has been accessed without permission.

These rules may be updated from time to time to reflect changes to products, systems, law or operating procedures. The version available when a bet is placed will generally apply to that bet, unless a correction is required because of an obvious error, a technical issue, fraud, unlawful activity or another circumstance covered by the applicable Terms and Conditions.

Your responsibilities

• Read the information shown before confirming a bet, including the selection, stake, odds, potential return and any relevant conditions.
• Check that your account details, payment information and personal information are complete and accurate.
• Keep your password, verification codes and other account security information confidential.
• Use only funds that you can afford to lose and never borrow money to gamble.
• Review your account history and report any transaction or bet that you do not recognise as soon as possible.
• Follow applicable law, product rules and any responsible gambling limits or restrictions that apply to your account.

2. Placing and accepting bets

A bet is normally submitted when you select a market or game, enter a stake and confirm the transaction through the available betting interface. Adding a selection to a bet slip does not mean that a bet has been placed. You should only treat a bet as accepted when a confirmation is displayed and the transaction appears in your account history or other available record.

Before confirmation, check all details carefully. This includes the event or game, market, selection, bet type, stake, odds, potential return, currency and any applicable conditions. You are responsible for confirming that the information is correct before submitting the bet. Once accepted, a bet generally cannot be changed or withdrawn unless a specific cancellation or cash-out feature is made available and the relevant conditions are satisfied.

Displayed odds, prices, balances and potential returns may change before a bet is accepted. Where the system shows a price change or requests confirmation of revised odds, you must decide whether to accept the change. A bet is not necessarily accepted simply because a request has been sent to the system. Delays, interruptions, account restrictions, market suspension and communication failures may prevent a bet from being accepted.

Only bets successfully recorded in the operator's system can be considered for settlement. A screenshot, browser message, payment notification or attempted submission does not by itself prove that a bet was accepted. If your account history does not show the transaction, you should check the status before placing another bet. Do not repeatedly submit the same request if you are unsure whether it has been processed.

Stakes and account balances

Your available balance is used according to the order and method shown by the service. A stake may be reserved, deducted or otherwise recorded when a bet is accepted. Returns, adjustments and released funds may appear after the relevant event or game has been settled. Account balances are not a guarantee that a transaction is final if it is later found to have resulted from a technical error, duplicate processing, fraud or another invalid circumstance.

You should not attempt to exploit a pricing, display or processing error. If you identify a possible mistake, stop using the affected market or game and report the issue through the available support channel. Bets may be reviewed, corrected, cancelled or settled under the correct rules where an obvious error or system issue has affected the transaction.

Bet restrictions and limits

The operator may apply product, account, stake, transaction or market restrictions. A bet may be refused, limited, delayed or suspended without being accepted. Any available limits or restrictions may be displayed before confirmation, but not every internal control will necessarily be shown. A restriction does not create a right to place a different or larger bet.

3. Events, markets and settlement

Sports, racing and other event-based bets are settled using the official result or source specified in the relevant product rules. The result may be based on the final result, a nominated time, a defined competition stage, a published ranking or another outcome described for the market. The event name and selection alone may not explain every settlement condition, so you should read the market information before betting.

If an event is postponed, abandoned, interrupted, rescheduled, shortened or otherwise changed, the applicable product rules will determine whether bets stand, are cancelled, are carried forward or are settled using another outcome. Different markets may be treated differently. For example, a market that has already been unconditionally determined may be treated differently from a market that depends on the event being completed.

Where a competition format, participant, venue, start time or other material detail changes, the relevant rules may specify how affected bets are handled. A change to an event does not automatically mean that every bet is cancelled. You should check the status of a bet after a significant change or interruption rather than assuming the outcome.

Common settlement principles

• A market may be suspended while an event is in progress, when important information is unavailable or when the result may be changing.
• A bet may be void if the market was not offered in accordance with its stated conditions, subject to the applicable rules.
• A selection may be treated as a non-runner, excluded participant or equivalent where the market rules provide for that outcome.
• A market may be settled using an official result even if an informal, media or live display shows a different result.
• A correction may be made if an initial result was incomplete, inaccurate or later changed by the relevant sporting or event authority.
• If a bet includes multiple selections, the treatment of one void or cancelled selection may depend on the bet type and the product-specific rules.

Settlement may take place after the relevant result has been confirmed and any required checks have been completed. Live information, indicative scores and estimated returns are provided for convenience and may not be final. You should not rely on a live display as the official settlement result.

Odds and calculation details

Odds may be displayed in a format selected by the service and may reflect the potential return or profit according to the bet type. The total amount returned can include the original stake, depending on the product and the way the result is calculated. Your bet confirmation and the applicable market rules should be used to understand the calculation. If there is a difference between a promotional display and the confirmed bet, the confirmed bet details and applicable rules will generally be used, subject to correction of an obvious error.

4. Casino games and system errors

Casino and instant games are governed by the instructions and paytable displayed for the individual game. Before playing, review the stake options, winning combinations, bonus features, game controls and any other information provided. Game outcomes are determined by the relevant game system and are not guaranteed by previous results, displayed patterns or personal strategies.

A game round may be considered complete when the system has received the required instruction and generated or recorded the outcome. If a connection is interrupted, the round may still have been processed. Check your balance and game history before starting another round. Where available, the transaction record, game record or other system information may be used to establish the status of a round.

You must not use software, devices, scripts, automated methods or other tools intended to interfere with a game, obtain an unfair advantage or bypass a security or technical control. You must not tamper with the service, reverse engineer game content, introduce malicious code or attempt to access another player's account. Suspected misuse may result in account review, suspension, cancellation of affected transactions or other action permitted by the applicable Terms and Conditions.

Errors, outages and unavailable markets

The service may occasionally be unavailable or delayed because of maintenance, telecommunications problems, software faults, third-party services or other technical matters. Wild Card City Casino does not promise that every market, game, price, result or account display will always be available or error-free. If an error affects a bet, game round, balance or settlement, the transaction may be investigated and corrected in accordance with the applicable rules.

Where a bet is accepted at an obviously incorrect price, where the wrong market is displayed, where a game outcome is affected by a malfunction, or where a transaction is duplicated, the operator may take reasonable steps to correct the issue. This may include voiding an affected bet, applying the correct price, restoring a stake, correcting a balance or reprocessing a transaction. The exact treatment depends on the nature of the error and the relevant product rules.

If you believe a bet or game result is incorrect, keep the relevant reference or account record and raise the matter promptly. Do not delete or alter information that may help an investigation. Reviews may require verification of account details, transaction records, event information, game logs and the time at which the transaction occurred.

5. Cancellations, disputes and responsible betting

A bet cannot normally be cancelled merely because you have changed your mind, selected the wrong option or no longer want to continue. Cancellation, cash-out or early settlement is available only where the relevant feature is offered and the conditions shown at the time are met. Availability may change while an event or game is active, and a request is not final until it has been confirmed by the system.

If a market or game is cancelled, suspended or found to be invalid, the applicable product rules will explain what happens to the affected stake and any related selections. If a bet has already been settled correctly, it will not normally be reopened solely because a later opinion, report or unofficial result differs from the official settlement basis.

Questions and complaints

If you have a question about a bet, review the confirmation, account history and product rules first. If the issue remains unresolved, use the support or complaints process made available on the website. Include the relevant bet or transaction reference, the date and time, the game or event, the nature of the issue and any supporting information. Do not include your password or other sensitive security details in a message.

A review may take time where information must be checked with a result provider, payment service, technical team or other relevant party. The outcome will be based on the records available, the applicable rules and any legal or regulatory requirements. Where a formal dispute process or external review option applies, information about that process may be provided through the website or relevant account communications.

Betting safely

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and avoid chasing losses. Take regular breaks, keep track of your spending and do not gamble when affected by alcohol, drugs, stress or strong emotions. You can use any responsible gambling tools made available on the website, such as deposit controls, time reminders, activity information, breaks or account closure.

• Set a personal spending limit that fits your circumstances and stop when you reach it.
• Do not increase your stake to recover money you have lost.
• Do not gamble with money needed for rent, bills, food, savings or other essential expenses.
• Talk to someone you trust if gambling is affecting your mood, relationships, work or finances.
• Request a break or account restriction if you feel that your gambling is becoming difficult to control.
• Seek professional gambling support in Australia if you are concerned about your gambling or someone else's gambling.

Wild Card City Casino may take steps to protect players, comply with applicable requirements and manage accounts where unusual activity, vulnerability, fraud, misuse or other concerns are identified. Responsible gambling tools and support options may vary by product and location. Please read the responsible gambling information available on the website before placing bets.