Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Game results are determined by chance or by the applicable game rules. Previous results do not predict future results, and a losing session does not make a win more likely. Keeping this in mind can help you approach gambling with realistic expectations.

Only gamble with money you can afford to lose after your essential expenses have been covered. Money needed for rent, mortgage payments, food, utilities, education, debt repayments or other important commitments should not be used for gambling. Do not borrow money, sell possessions or use credit to continue playing.

Before you begin, decide how much time and money you are comfortable spending. Once your chosen limit has been reached, stop playing. Do not increase a limit in the moment because you are excited, frustrated or trying to recover a loss. A plan is easier to follow when it is made before gambling starts.

• Gamble only when you meet the legal age requirements that apply to you.
• Use gambling funds only after your everyday financial commitments are met.
• Keep gambling money separate from savings, household money and bill payments.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Take regular breaks and make time for work, family, friends, exercise and other interests.
• Never view gambling as an income source or a reliable way to improve your finances.
• Do not gamble to escape personal problems or difficult feelings.
• Keep track of deposits, bets and losses so your overall spending remains clear.

Set a plan before you play

A simple plan can make it easier to stay in control. Choose a maximum spend and a maximum playing time in advance. Consider dividing a wider entertainment budget into smaller sessions rather than using it all at once. You may also decide what you will do if you reach your limit, such as closing the account, leaving the website or switching to another activity.

It can be helpful to treat gambling expenditure in the same way as any other entertainment cost. Review your budget regularly and be honest about whether gambling remains affordable. If your circumstances change, such as losing income, taking on new debts or facing higher household costs, reduce or stop gambling until your financial position is stable.

Tools and habits that can help

Depending on the services available for your account and location, gambling platforms may provide tools that help you manage play. These can include deposit, spend or loss limits, session reminders, reality checks, temporary time-outs and self-exclusion. Read the information shown in your account carefully so you understand how each tool works, when it takes effect and whether it can be changed.

A limit is most useful when it is set before gambling begins. Setting a limit after a session has started may be more difficult, particularly if you are trying to chase a loss. If you choose to reduce a limit, the change may take effect immediately or in accordance with the applicable account process. Increases may be subject to a waiting period or other safeguards.

A temporary time-out can provide space to review your habits without making a permanent decision. During a time-out, do not attempt to continue gambling through another account or platform. If you want to stop for longer, review the self-exclusion process available to you. Self-exclusion is intended to prevent access for a chosen period and should be treated as an important commitment.

1. Decide your spending and time limits before opening a game.
2. Record deposits and gambling expenditure so the total is clear.
3. Avoid chasing losses by increasing bets or extending a session.
4. Use available breaks, limits or account restrictions as soon as you feel they may help.
5. Review your bank statements and account activity regularly.
6. Keep gambling separate from other online activities and do not leave games open unnecessarily.
7. Ask a trusted person to help you stay accountable if you are finding it difficult to follow your plan.

Account protection

Keep your account credentials secure and do not allow another person to use your account. If you believe someone else has accessed your account, change your password and follow the available account security process. Keeping your personal details and payment methods secure can also help you maintain control over your gambling activity.

Do not create additional accounts to avoid a limit, time-out or self-exclusion. Using another person's account can also create security, identity and financial risks. If you have chosen to stop gambling, make the decision easier to maintain by removing saved payment details where appropriate and avoiding easy access to gambling funds.

Recognising when gambling may be a problem

Gambling can become harmful gradually. Some people may not recognise a problem until it has affected their finances, relationships, work, study or health. You do not need to wait for serious consequences before asking for help. If gambling is causing concern, taking action early is a positive and practical step.

Warning signs can include spending more time or money gambling than planned, feeling unable to stop, hiding gambling from others or returning to try to win back losses. You may also notice changes in your mood, sleep, relationships or ability to meet everyday responsibilities.

• You regularly exceed the amount of money or time you intended to spend.
• You feel restless, irritable or anxious when you try to reduce or stop gambling.
• You think about gambling frequently or plan other activities around gambling.
• You chase losses by placing further bets to recover money already lost.
• You borrow money, use credit or sell belongings to fund gambling.
• You hide your gambling, deposits, losses or account activity from family or friends.
• You miss work, study, appointments or social activities because of gambling.
• You feel guilty, distressed or unable to control your gambling.
• Gambling is affecting your relationships, household finances or mental wellbeing.
• You have tried to stop or cut back but have not been able to maintain the change.
• You gamble for longer than intended or continue after deciding to stop.
• You rely on gambling wins to pay bills or meet ordinary living costs.

One warning sign can be enough reason to pause and review what is happening. Consider stopping gambling, using a time-out or self-exclusion option, and discussing the situation with a trusted person or qualified support provider. Trying to manage the issue alone is not the only option, and asking for help is not a sign of failure.

Do not chase losses

Chasing losses means continuing or increasing gambling because you want to recover money that has already been lost. This can lead to larger losses and make it harder to follow your original plan. Losses cannot be recovered by a guaranteed strategy, and there is no requirement to keep playing after a losing session. The safest response is to stop, take a break and review your limits.

A win does not cancel out the risks of gambling, and a loss does not create an obligation to continue. Avoid making decisions while feeling pressured to get even. Close the game, step away from the device and give yourself time to consider your next action without placing another bet.

Getting support and taking action

If you are concerned about your gambling, support is available in Australia. You can speak with a qualified gambling counsellor, a health professional, your doctor or a community support service in your state or territory. These services can help you understand your options, make a plan, address financial concerns and support changes that are right for you.

Talking to someone you trust can also be helpful. Choose a person who can listen without judgement, such as a partner, family member, friend or another support person. You may ask them to help you set boundaries, review your spending, take a break from gambling or access professional assistance.

If gambling is creating financial pressure, avoid taking out new loans or using further credit to cover losses. Consider speaking with a financial counsellor about your options. Keep records of important bills and debts, prioritise essential expenses and ask for assistance before the situation becomes more difficult.

• Stop gambling and close any games or active sessions.
• Use available deposit, spending, time-out or self-exclusion settings.
• Remove saved payment methods where appropriate and avoid carrying extra gambling funds.
• Tell a trusted person what is happening and ask them to support your plan.
• Contact a qualified gambling support or health service in your area.
• Review your account activity and make a note of any concerns or patterns.
• Speak with a financial counsellor if gambling has affected bills, debts or other commitments.
• Seek urgent help through local emergency or crisis services if you or another person is in immediate danger.

Our approach

Wild Card City Casino presents gambling as an entertainment activity and encourages players to make informed decisions. We support the use of responsible gaming information and account controls where available. If you believe gambling is no longer suitable for you, take a break or seek self-exclusion rather than continuing to play.

Account processes, available tools and eligibility requirements may vary by location and service. Review the information provided for your account and consider the settings that best match your circumstances. Responsible gambling is an ongoing choice, so review your habits regularly and act early if something does not feel right.

If you are supporting someone else who may be experiencing gambling harm, be calm and respectful. Focus on the effect gambling is having rather than making accusations. Encourage the person to seek professional support, protect shared finances where appropriate and maintain your own wellbeing. If there is immediate risk, contact local emergency or crisis services.