Privacy Policy

How we handle personal information

This Privacy Policy applies to information collected when you visit the Wild Card City Casino website, create or use an account, contact support, take part in casino activities, or otherwise interact with the site. Personal information means information that identifies you or could reasonably be connected with you. We collect and use information only for reasonable business, operational, security and legal purposes connected with providing an online casino service.

The information requested from you can depend on how you use the website and the services available to you. Some information is needed to open and operate an account. Other information may be needed to confirm identity, protect the site from fraud, process transactions, respond to questions, meet legal obligations or improve the website. If you do not provide information that is necessary for one of these purposes, some account or website functions may not be available.

We aim to collect information that is relevant to the purpose for which it is used and to keep it reasonably accurate. You should ensure that information supplied through your account is current and complete. If your details change, you can contact us using the privacy contact information in this policy so that the relevant information can be reviewed or updated.

Information we may handle

• Account details, such as your name, date of birth, username, contact details, account preferences and other information provided when you register or manage an account.
• Identity and verification documents or information, where needed to confirm your identity, eligibility, account ownership or the accuracy of your details.
• Payment and transaction records, including deposits, withdrawals, gaming activity, payment method information and related transaction history. Payment details may also be handled by payment providers involved in processing a transaction.
• Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location information and details about how you use the website.
• Cookie and similar technology data, including information about pages visited, session activity, preferences and interactions with website features.
• Communications and support information, including messages, requests, feedback and records needed to manage your enquiries or resolve account issues.

Why information is used

Personal information may be used to provide, administer and maintain your account and the website. It helps us identify you, communicate with you, process account activity, provide customer support and keep relevant records. It may also help us understand how the website is used so that we can maintain performance, improve features and provide a more reliable experience.

Main purposes for using information

• Opening, maintaining and managing your account.
• Confirming identity and completing verification checks.
• Processing deposits, withdrawals and other account transactions.
• Detecting, preventing and investigating fraud, suspicious activity, misuse of the website and attempts to compromise account security.
• Meeting applicable legal, regulatory, financial, record-keeping and responsible gambling obligations.
• Providing customer support, responding to requests and keeping a record of relevant communications.
• Monitoring technical performance, troubleshooting problems and protecting the website, systems and users.
• Sending service communications that are necessary for your account, such as security notices, account updates or important policy information.
• Sending marketing communications where permitted and where you have provided consent or another valid permission. You can withdraw consent to marketing at any time.

Where information is used for marketing, you can choose not to receive promotional messages by using the available unsubscribe or preference controls, or by contacting us. Choosing not to receive marketing does not stop essential service, security or account communications.

We may use information in an aggregated or de-identified form for analysis, reporting, security monitoring and service improvement. Information used in this way is handled so it is not intended to identify an individual player.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to support essential functions, keep you signed in, remember preferences, measure website performance and understand how features are used. Some cookies may help with security, while others may support analytics or relevant communications. Cookies are small files or data items stored on your device by your browser.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work as intended, and some preferences may need to be selected again. Browser controls vary, so you should check the settings and help information for the browser or device you use.

When information may be shared

Information may be shared with service providers and other parties that help operate the website or provide services connected with your account. These parties may support payment processing, identity verification, technology, hosting, security, customer support, analytics, communications or other necessary operations. They are expected to handle information for authorised purposes and with appropriate care.

Information may also be disclosed where reasonably necessary to protect the website, players or other people, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request, or meet legal and regulatory obligations. We do not share personal information for unrelated purposes unless permitted or required by applicable requirements, or you have otherwise agreed.

Security and storage

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, monitoring, secure systems and procedures for handling sensitive information. No website, transmission or storage system can be guaranteed to be completely secure, so you should also protect your login details and avoid sharing passwords or one-time security information.

Information may be stored or processed by service providers in locations outside Australia where this is necessary for the operation of the website or related services. Where information is handled by another party, appropriate arrangements are intended to support its secure and authorised use.

Retention of information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed and there is no continuing legal or operational reason to retain it, it may be securely deleted, destroyed or de-identified.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply to your information, you may have rights to ask what personal information we hold about you, obtain access to that information, request correction of inaccurate or incomplete information, and ask for deletion of information that is no longer needed or is otherwise eligible for removal. You may also be able to object to certain uses or request restrictions in appropriate circumstances.

How to exercise your rights

To make a privacy or data request, contact support@wildcardcitycasino-online.click. You can use this address to request access to your personal information, correction of inaccurate details, deletion of eligible information, or withdrawal of consent to marketing. Please describe your request clearly and include enough information for us to understand which account or records it concerns.

For security, we may need to verify your identity before completing a request. This helps prevent personal information from being disclosed or changed by an unauthorised person. We may ask for reasonable information already connected with your account, but you should not send unnecessary sensitive documents or payment details unless they are specifically requested through an appropriate process.

We will consider and respond to privacy requests within a reasonable time. Some requests may be limited or declined where fulfilling them would conflict with legal obligations, security requirements, the rights of another person, fraud prevention, dispute management or the need to keep records for a period required by law. If information cannot be deleted because it must be retained, we will continue to handle it only as needed for the relevant purpose.

Updates to this policy

This Privacy Policy may be updated when our website, services, information practices or applicable requirements change. The latest version will be made available on the website. You should review this page from time to time so that you understand how information is handled. If a change is important, additional notice may be provided through an appropriate account or website communication.